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Cookie Policy

Effective Date: March 26, 2025

Phyto Axia (“Phyto Axia,” “we,” “us,” or “our”), operating the e-commerce website https://www.phytoaxia.com (the “Website”), uses cookies and similar tracking technologies to enhance your browsing experience, ensure the functionality of our Services, and analyze how our Website is used. This Cookie Policy provides detailed information about what cookies are, the types we use, how they work, why we use them, and how you can manage or disable them. It complements our Privacy Policy, which explains how we handle your personal data more broadly.

 

As a business based in Ottawa, Ontario, Canada, with a global reach, we are committed to transparency and compliance with applicable privacy laws, including the GDPR for users in the European Union (EU) and European Economic Area (EEA), and PIP tableEDA in Canada. By using our Website, you acknowledge the use of cookies as described herein. If you do not agree with our use of cookies, you may adjust your preferences or refrain from using the Website.

 

1. What Are Cookies and Similar Technologies?

Cookies are small text files that are placed on your device (e.g., computer, smartphone, or tablet) by a website when you visit it. These files store information that can be retrieved by the website or third parties on subsequent visits to recognize you, remember your preferences, or track your activity. Cookies can be temporary (session cookies, which expire when you close your browser) or persistent (which remain on your device for a set period or until deleted).

 

In addition to cookies, we may use similar technologies such as web beacons (also known as pixel tags or clear GIFs), which are tiny graphics embedded in web pages or emails to track user behavior, and local storage, which allows data to be stored in your browser for similar purposes. These technologies collectively help us operate and improve the Website.

 

2. Why We Use Cookies

We use cookies and similar technologies for several key purposes, each designed to enhance your experience or support our operations. These purposes include ensuring the Website functions properly, personalizing your visit, analyzing usage patterns, and, where applicable, delivering relevant content. Specifically, cookies help us maintain the security of your account, process your orders efficiently, understand how visitors interact with our pages, and optimize our Services to meet your needs. Without certain cookies, parts of the Website may not work as intended.

 

3. Types of Cookies We Use

We categorize the cookies on our Website based on their purpose and function. Below is a detailed explanation of each type we use:

  • Strictly Necessary Cookies: These cookies are essential for the Website to operate and provide its core functionality. They enable you to navigate the site, log into your account, add items to your cart, and complete the checkout process. For example, they ensure that your session remains active as you move between pages and that your login credentials are securely verified. Without these cookies, you would not be able to use the Website as intended. Because they are critical to delivering our Services, they do not require your consent under GDPR, as their use is based on our contractual necessity to fulfill your requests (e.g., placing an order).

  • Functional Cookies: These cookies enhance your experience by remembering your preferences and settings. They might store your choice of language, region, or whether you’ve dismissed a pop-up notice, so you don’t have to re-enter this information on future visits. While not essential for basic functionality, they make the Website more user-friendly and tailored to you. We use these cookies based on your consent, which you can provide or withdraw through our cookie management tool.

  • Performance/Analytics Cookies: These cookies collect information about how you and other visitors use the Website, helping us improve its design, content, and performance. We use Google Analytics, a widely recognized analytics service, to track data such as which pages you visit, how long you spend on them, the device and browser you use, your approximate location (derived from your IP address), and the website or link that referred you to us. This data is typically aggregated or anonymized, but it may still involve personal data (e.g., your IP address) before anonymization. These cookies support our legitimate interest in optimizing the Website, though we seek your consent where required by law (e.g., under GDPR for EU/EEA users).

  • Marketing/Targeting Cookies: While we currently do not use marketing or targeting cookies to deliver personalized advertisements, we reserve the right to introduce them in the future. If implemented, these cookies would track your browsing habits across our Website and potentially other sites to show you ads tailored to your interests (e.g., promoting specific skincare ingredients based on your past purchases). Such cookies would only be used with your explicit consent, and you could opt out at any time.

 

4. Specific Cookies and Technologies We Use

Here’s a closer look at the cookies and technologies currently active on our Website:

  • Session Cookies for Authentication: These are strictly necessary cookies that maintain your login session when you sign in via email/password or third-party services like Google or Facebook. They ensure you remain logged in as you browse and are deleted when you close your browser.  

  • Cart Management Cookies: Another type of strictly necessary cookie, these track the items you add to your shopping cart, ensuring they remain there until you check out or abandon your session. They are temporary and expire when you leave the Website.  

  • Google Analytics Cookies (_ga, _gid, _gat): These performance cookies are set by Google Analytics to distinguish users, track individual sessions, and throttle request rates. The _ga cookie persists for up to 2 years, _gid for 24 hours, and _gat for 1 minute. They help us understand how many people visit our site, which pages are most popular, and how users navigate our content. Google Analytics anonymizes your IP address by default on our Website (using the “anonymizeIp” feature) to reduce identifiability, though some personal data processing occurs beforehand.  

  • Cookie Consent Cookie: This functional cookie records your consent preferences (e.g., whether you’ve agreed to analytics cookies) so we don’t prompt you on every visit. It typically lasts for 1 year or until you clear your browser data.

 

We do not currently use third-party advertising cookies or social media tracking pixels, but if we expand our use of cookies in the future, we will update this policy and seek your consent as needed.

 

5. Legal Basis for Using Cookies

Under the GDPR, we must have a lawful basis for processing personal data via cookies. Our use aligns with the following:  

  • Contractual Necessity (Article 6(1)(b)): Strictly necessary cookies are processed to fulfill our contract with you, such as enabling you to place an order or access your account. Consent is not required for these cookies.  

  • Legitimate Interests (Article 6(1)(f)): Performance cookies, like those from Google Analytics, support our legitimate interest in improving the Website’s functionality and user experience, provided this does not unduly impact your privacy rights. We mitigate risks by anonymizing data where possible.  

  • Consent (Article 6(1)(a)): Functional and analytics cookies (beyond strictly necessary ones) and any future marketing cookies are used only with your explicit, freely given consent. You can provide or withdraw consent via our cookie banner or settings tool.

 

In Canada, PIPEDA requires us to inform you about data collection and obtain consent where appropriate, which we address through this policy and our consent mechanisms.

 

6. How Long Cookies Last

The duration of cookies depends on their type:  

  • Session Cookies: Expire when you close your browser, typically lasting only for that visit. Examples include authentication and cart management cookies.  

  • Persistent Cookies: Remain on your device for a set period or until you delete them. For instance, the Google Analytics _ga cookie lasts up to 2 years, while our consent cookie lasts 1 year. These allow us to recognize you over multiple visits.

 

You can remove persistent cookies at any time using your browser settings (see Section 7 below).

 

7. Managing and Disabling Cookies

You have full control over how cookies are used on your device. Here’s how you can manage them:  

  • Cookie Consent Tool: When you first visit the Website, a pop-up banner allows you to accept all cookies, reject non-essential cookies, or customize your preferences (e.g., allowing functional cookies but not analytics). You can revisit these settings anytime via a link in the Website footer or by contacting us at support@phytoaxia.com (mailto:support@phytoaxia.com). Note that strictly necessary cookies cannot be disabled, as they are required for the Website to function.  

  • Browser Settings: You can block or delete cookies through your browser’s privacy settings. Below are instructions for popular browsers:  

  • Opting Out of Google Analytics: To prevent Google Analytics from tracking you across all websites, install the Google Analytics Opt-Out Browser Add-On, available at https://tools.google.com/dlpage/gaoptout. This add-on instructs the Google Analytics JavaScript not to send data from your browser.

 

Disabling cookies may affect your experience. For example, blocking strictly necessary cookies could prevent you from logging in or completing a purchase, while disabling analytics cookies won’t impact functionality but will limit our ability to improve the Website based on your usage.

 

8. Third-Party Cookies

Currently, the primary third-party cookies on our Website are from Google Analytics, as described above. These cookies are set by Google and governed by Google’s privacy policies (available at https://policies.google.com/privacy). We configure Google Analytics to anonymize IP addresses and do not share identifiable data with Google for advertising purposes. If we introduce additional third-party cookies (e.g., for social media or advertising) in the future, we will update this policy and seek your consent as required.

 

9. Data Collected by Cookies

Cookies may collect personal data, such as your IP address, device identifiers, or browsing behavior, which we process in accordance with our Privacy Policy. For example, Google Analytics cookies link your IP address to usage data before anonymization. We ensure that any personal data collected is handled securely, shared only with trusted processors (e.g., Google), and retained only as long as necessary (e.g., up to 26 months for analytics data).

 

10. Changes to This Cookie Policy

We may update this Cookie Policy to reflect changes in our use of cookies, legal requirements, or Website features. The revised policy will be posted here with an updated “Effective Date.” For significant changes (e.g., introducing new types of cookies), we will notify you via email (if we have your address) or a prominent notice on the Website at least 30 days in advance. Your continued use of the Website after such updates indicates your acceptance of the changes. We recommend reviewing this policy periodically.

 

11. Contact Us

If you have questions, concerns, or requests about our use of cookies or this Cookie Policy, please contact us at:

 

Email: support@phytoaxia.com

Business Hours: Monday to Friday, 9:00 AM – 5:00 PM EST (excluding Canadian statutory holidays)  

 

For EU/EEA residents, you may also reach out to your local data protection authority if you have unresolved issues.

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PRIVACY POLICY

  • Phyto Axia (“Phyto Axia,” “we,” “us,” or “our”), operating the e-commerce website https://www.phytoaxia.com (the “Website”), is dedicated to safeguarding your privacy and ensuring the responsible handling of your personal information. This Privacy Policy outlines in detail how we collect, use, store, disclose, and protect your personal data when you visit our Website, register an account, purchase natural skincare ingredients (the “Products”), or otherwise engage with our services (collectively, the “Services”

  • Details of our privacy policy can be found here:

  • Cookie policy.

TERMS & CONDITIONS

Shipping Policies and Timelines  

  • Standard Processing: Orders are processed and shipped within three (3) business days of purchase, excluding weekends and Canadian statutory holidays, unless otherwise stated.  

  • Expedited Processing: We offer one (1) day processing for an additional fee, subject to availability and confirmation at checkout.

 Order Cancellations

  • You may request to cancel your order within twelve (12) hours of purchase by emailing support@phytoaxia.com .

Returns and Refunds Policy

  • Phyto Axia is committed to providing a satisfaction-guaranteed experience. If you are not satisfied with your purchase, we offer returns and refunds on eligible Products under the conditions outlined below.

General Return Policy  

  • Eligibility: We accept returns of unopened and unused Products within fourteen (14) days of delivery.  

  • Process: To initiate a return, contact us at support@phytoaxia.com with your order number and reason for return. We will provide instructions for returning the Product.  

  • Condition: Products must be returned in their original, unopened packaging, with all labels, seals, and accompanying documentation intact. We cannot accept returns of opened or used Products due to health, safety, and hygiene concerns.  

  • Shipping Costs: The buyer bears the full cost of return shipping unless the return is due to a defect, damage, or an error on our part (e.g., incorrect item shipped).

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Disclaimers and Limitations

General Product Disclaimer

  • The Products sold on the Website are natural skincare ingredients intended exclusively for topical formulations. We make no representations or warranties regarding their suitability for specific purposes beyond what is supported by established scientific literature.

No Dermatological or Professional Advice  

  • Phyto Axia and its representatives are not dermatologists, we do not provide medical advice, diagnoses, or treatment recommendations.  

Product Effectiveness and Stability  

  • Claims regarding the benefits of plant extracts and other ingredients sold on the Website are derived from established scientific literature and supplier-provided data. However, the effectiveness, stability, and safety of these ingredients in finished formulations depend on multiple factors, including but not limited to their combination with other ingredients, formulation techniques, storage conditions (e.g., temperature), pH levels, and the use of penetration enhancers or preservatives. 

CONTACT US


support@phytoaxia.com

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