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Our Story

One day, our founder mixed Tamanu oil, Rosehip oil, vitamin E, and licorice extract to create a body oil, not expecting much from it. To her surprise, her stretch marks faded within two weeks. How could something so simple be so powerful? This experience sparked our enthusiasm for exploring natural and plant-based skincare options. We started researching advances in skincare by examining academic journals and publicly available patent applications.

 

We also began experimenting with creating natural skincare products, but we encountered difficulties in sourcing ingredients on a small scale, with some being nearly impossible to find. Consequently, we decided to create a one-stop shop to make natural and plant-based ingredients more accessible for small-scale skincare producers and DIY enthusiasts. Our extensive inventory is constantly growing as we introduce new products.

 

Thank you for including us in your value chain!

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What Motivates Us

  • We are ecstatic about advances in plant science and technology.

  • We want to be a reliable part of your value chain.

  • We want more people to appreciate and embrace clean beauty.

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Our Values

Integrity

  • Integrity is at the heart of our interactions with our clients and with one another. We uphold high moral standards, honesty, transparency, and respect.

Passion

  • We are passionate about skin care that is both safe and natural. We are constantly on the lookout for truly innovative, efficacious, and safe ingredients.

Adaptability

  • We are constantly adapting to new ways of thinking and innovating.

Clean Beauty

  • We believe in safe supply of products that are free of parabens, mineral oil, sulfates, formaldehyde, and phthalates. We strive to use ingredients that produce as little waste as possible, such as byproducts of other products' processes.

Effectiveness and Safety

  • We make every effort to use and supply ingredients that are both effective and research-backed.

PRIVACY POLICY

  • Phyto Axia (“Phyto Axia,” “we,” “us,” or “our”), operating the e-commerce website https://www.phytoaxia.com (the “Website”), is dedicated to safeguarding your privacy and ensuring the responsible handling of your personal information. This Privacy Policy outlines in detail how we collect, use, store, disclose, and protect your personal data when you visit our Website, register an account, purchase natural skincare ingredients (the “Products”), or otherwise engage with our services (collectively, the “Services”

  • Details of our privacy policy can be found here:

  • Cookie policy.

Shipping Policies and Timelines  

  • Standard Processing: Orders are processed and shipped within three (3) business days of purchase, excluding weekends and Canadian statutory holidays, unless otherwise stated.  

  • Expedited Processing: We offer one (1) day processing for an additional fee, subject to availability and confirmation at checkout.

 Order Cancellations

  • You may request to cancel your order within twelve (12) hours of purchase by emailing support@phytoaxia.com .

Returns and Refunds Policy

  • Phyto Axia is committed to providing a satisfaction-guaranteed experience. If you are not satisfied with your purchase, we offer returns and refunds on eligible Products under the conditions outlined below.

General Return Policy  

  • Eligibility: We accept returns of unopened and unused Products within fourteen (14) days of delivery.  

  • Process: To initiate a return, contact us at support@phytoaxia.com with your order number and reason for return. We will provide instructions for returning the Product.  

  • Condition: Products must be returned in their original, unopened packaging, with all labels, seals, and accompanying documentation intact. We cannot accept returns of opened or used Products due to health, safety, and hygiene concerns.  

  • Shipping Costs: The buyer bears the full cost of return shipping unless the return is due to a defect, damage, or an error on our part (e.g., incorrect item shipped).

Disclaimers and Limitations

General Product Disclaimer

  • The Products sold on the Website are natural skincare ingredients intended exclusively for topical formulations. We make no representations or warranties regarding their suitability for specific purposes beyond what is supported by established scientific literature.

No Dermatological or Professional Advice  

  • Phyto Axia and its representatives are not dermatologists, we do not provide medical advice, diagnoses, or treatment recommendations.  

Product Effectiveness and Stability  

  • Claims regarding the benefits of plant extracts and other ingredients sold on the Website are derived from established scientific literature and supplier-provided data. However, the effectiveness, stability, and safety of these ingredients in finished formulations depend on multiple factors, including but not limited to their combination with other ingredients, formulation techniques, storage conditions (e.g., temperature), pH levels, and the use of penetration enhancers or preservatives. 

CONTACT US

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© 2025 Frais. All rights reserved.

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